Care Management

What Does A Care Manager Do?

A care manager works on your behalf in 2 or more of the following areas:

• Listens as you describe your situation, needs and goals.
• Asks questions, and answers yours.
• Discusses what resources and options are available to meet your needs.
• Introduces you to the information and resources available.
• Make specific recommendations and referrals.
• Arranges for services chose by you or your representative.
• Monitors quality of care being provided.
• Reports information to those you have designated.

Nancy Whitley’s Philosophy of Care Management

Nancy’s goal is to assist you in feeling as healthy, comfortable and happy as possible.  On that you , your family and Nancy should agree.  Beyond that, family members may view a situation differently and have different feelings about, for example, levels of risk in the home.  Nancy has worked with many families to achieve compromises everyone can support.

Nancy is a licensed social worker who has worked in home health care for 12 years.  Her specialty is care planning for people with demntia who live in their own homes, assitsted living communities and/or facilities.

Care Management

If you need services or products to make your home work better for you, if you wish, the Care Manager will order equipment, make arrangements for services and/or make appointments on your behalf.  Nancy can make referrals for financial and legal advise that may be critical to maximize your resources for care.

Some people benefit from on-going support from a Care Manager.  For example, a loved one wants to continue living at home and family want to know she is OK or a couple that can’t drive anymore and need assistance — both use a Care Manager to arrange for home care services.  In such cases, on-going Care Management services can be invaluable to ensure the highest quality care is provided.

The Care Manager will, with your permission, work with you, your family or chosen family, and other members of your team as appropriate — doctors, attorney, trust officer and caregivers — to create a plan of care that meets your needs.